Left in the Cold: Angry Pensioners Rise Against SASSA Shutdown in Johannesburg

Left in the Cold: Angry Pensioners Rise Against SASSA Shutdown in Johannesburg

By Noko Maleka | Insight Jozi

Johannesburg, South Africa — Outrage spilled onto the streets outside the South African Social Security Agency (SASSA) offices in Johannesburg today, as dozens of pensioners, the disabled, and vulnerable families gathered to protest poor service delivery.

Turned Away at the Door

By midmorning, frustrated pensioners began picketing after being turned away without receiving any assistance. Many had arrived in the early hours — some traveling long distances, others leaning on walking sticks or wheelchairs, and some carrying infants — hoping for vital support from the government.

But instead, they were told the office had already reached its daily quota of 100 people and would be offering no further help that day.

"We are human beings, not numbers," cried 69-year-old Nokuthula Dlamini, leaning on her walker. "Every time we come here, it’s the same story — ‘Come back tomorrow.’ But how many tomorrows do they expect us to survive?”


Services Cut by Noon

The SASSA office, which opens at 9:00 AM, reportedly stops seeing clients by 12:00 PM — often leaving dozens, sometimes hundreds, without any service. Officials cited staff shortages and excessive workloads as the reason for capping services at 100 people per day.

But for many waiting in the scorching sun, those excuses have become a painful routine.

“I’ve been trying for three weeks to fix my grant,” said one disabled man. “I don’t have taxi money every day. I eat once a day. How do they expect us to live?”

Police Called on Pensioners

Rather than address the crowd, SASSA officials reportedly called the police on the protesting pensioners. The move only fueled more anger.

Protesters stood firm, calling for answers and respect. Many said they were tired of being treated like a burden by a system meant to protect them.

“I’m not even here for myself,” said a young mother holding her newborn. “I’m here for my child — and they still turned us away.”

Poor Service Delivery at the Center of the Crisis

What unfolded today is more than just a backlog — it's part of a larger conversation around poor service delivery. For years, SASSA has faced criticism for inefficient systems, long wait times, and an apparent disregard for the elderly and the vulnerable.

Despite the growing number of complaints, no long-term solutions have been publicly announced. Community leaders and civil society groups have repeatedly warned that the agency’s failings are creating a humanitarian crisis.

A System Failing the Most Vulnerable

With no visible city officials, no drinking water, and no shaded waiting area, elderly citizens were left sitting on the ground in sweltering heat. Some wept. 

Insight Jozi will continue to follow this developing story and has reached out to SASSA’s Gauteng provincial office for comment.

📢 Do you have a story about poor service delivery? Share your experience in the comments or email us at insightjozi@gmail.com


 

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